DELIVERY

Em’s at 27 currently ships to UK addresses only.

We charge £3.99 per order (unless otherwise stated) and use Royal Mail as our courier service. 

Em’s at 27 also offers free local delivery on orders over £20 to addresses within a 5 mile radius of MK45 3GN. When you checkout and enter your address details, you will be notified if you qualify for free delivery.

RETURNS 

Returns are accepted within 14 days starting from the day of receiving your order. Items need to be returned in the condition they were received and with all packaging, in order for a full refund of the item. We do not cover the postage expense for return items, unless the product is faulty or defective.

Please note sale items, monthly treat boxes, made to order and personalised items are non-returnable unless they are faulty or damaged. 

If the items are faulty when you receive them, then please contact Em’s at 27 upon receipt of faulty goods.
It is recommended that you use royal mail ‘signed for’ service as proof of posting. Upon the receipt of the returned goods, we will conduct an inspection of the goods and if they are found to be faulty, we will refund any postage charge incurred.
Any returns lost in the mail service are not the responsibility or liability of Em’s at 27. You may need to file a claim with the courier service you used. 

Em’s at 27 will always work with our customers to provide the best customer service.